You can enjoy our first class support by obtaining a support contract. With a valid support contract you are entitled to:
- All updates of our software.
- All new versions of our software.
- Unlimited Telephone / Skype / Zoom / Teams support during business hours (24/24 support available upon request).
- Remote support via Remote Desktop Software like Anydesk or RealVNC.
Obtaining updates without a support contract
If you don’t have a have support contract our support will not be available. It is also not possible to obtain updates of our software without a support contract. In case you want to update and you don’t have a support contract you need to buy the software update for the full list price.
Renewing support contracts
If you don’t have a support contract you can renew it at any time. However, before renewing a support contract, you must upgrade to the latest version of our software.
If you have a question, an issue to report or a wish for a new feature you can use our service desk.
Other ways to contact us:
- Mail: firstname.lastname@example.org
- Telephone: +31(0)85 4010123
- Skype ID: info_caliope
Sometimes it is helpfull to connect the computer on which our sofwtare is installed. This can be easily accomplish with Remote desktop software.