Support

You can enjoy our first class support by obtaining a support contract. With a valid support contract you are entitled to:

1. All updates of our software.
2. All new versions of our software.
3. Unlimited Telephone / Skype / Zoom / Teams support during business hours (24/24 support available upon request).
4. Remote support via Remote Desktop Software like Anydesk or RealVNC.

Obtaining updates without a support contract

If you don’t have a have support contract our support will not be available. It is also not possible to obtain updates of our software without a support contract.

In case you want to update and you don’t have a support contract you need to buy the software update for the full list price.

Renewing support contracts

If you don’t have a support contract you can renew it at any time. However, before renewing a support contract, you must upgrade to the latest version of our software.

Getting support

If you have a question, an issue to report or a wish for a new feature you can use our service desk.

Other ways to contact us:

• Skype ID: info_caliope
• Mail: support@caliope.media
• Telephone: +31(0)85 4010123